Terms & Conditions – Tango Street Food

 

Table Booking

Table reservations can be made through our online booking system, where you’ll find real-time availability and important notes.

Please note that not all menu items are available at all times, as our kitchens operate independently. Empanadas and pizzas are typically available during all opening hours, while our parrilla (grill) runs on select days only — this will be clearly stated when booking.

For groups larger than 8 people, please get in touch with us directly to confirm availability and ensure the best experience.

We recommend checking opening times and menu availability when reserving to avoid disappointment.

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Delivery Policy

We do not provide delivery services or product shipping outside Ireland. All services are offered in person at our premises in Killarney, County Kerry.

Customers may pre-order food online through our website and select a pickup time during business hours. Orders must be collected from our restaurant at the selected time.

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Payments

All prices are displayed in Euro (€) and include VAT where applicable. Online and in-person payments are securely processed by Square. Tango Street Food does not retain any customer credit card information.

Viewing Orders & Managing Your Account

Please log in to your Member Area on our website to view your orders, update your personal details, or manage bookings.

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Return & Refund Policy

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🍽️ Food Orders (Dine-In & Takeaway)

Due to the perishable nature of our food, we do not accept returns. If there is a problem with your order, please contact us as soon as possible — in person, by phone, or by email — and we will work to resolve the issue. You may cancel a food order only before it has been prepared. Once food preparation has begun, we are unable to issue a refund.

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🎁 Gift Vouchers (Digital Purchases)

Digital gift vouchers are non-refundable once issued, in line with Irish consumer law. Vouchers are valid for 5 years from the date of purchase and are fully transferable. They can be redeemed for food, drinks, or classes at our restaurant.

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🍕 Pizza Masterclass – Cancellation & Refund Policy

At Tango Street Food, we aim to provide a fun, memorable and professional experience for all masterclass participants. Please review our cancellation and refund policy before booking:

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Cancellation by Participant

• Full Refund: Cancellations made 14 days or more before the class will receive a full refund. Guests may choose to:

  • Receive the refund to their original payment method, or

  • Leave the credit for future classes or use at the restaurant.

• Partial Refund: Cancellations made 4–13 days before the class will receive a 50% refund, with the same refund or credit options.

• No Refund: Cancellations made less than 3 days before the class are non-refundable.

 

Rescheduling

Participants may reschedule to another available class date if the request is made at least 5 days in advance. Rescheduling is subject to availability.

 

Cancellation by Tango Street Food

In the rare event we must cancel or reschedule a class, all participants will be offered:

• A full refund, or

• The option to reschedule for a future date.

 

No-Show Policy

Participants who do not attend the class and do not provide advance notice will not be eligible for a refund or rescheduling.

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Special Circumstances

We understand that unexpected events happen. For medical or personal emergencies, please contact us at tangostreetfood@gmail.com, and we will do our best to help.

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Data Processing

Bookings and payments for Pizza Masterclass events are processed securely through Ticket Tailor. Personal data is handled in accordance with our Privacy Policy.

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Allergen Disclaimer

All food is prepared in a kitchen that handles nuts, gluten, dairy, eggs, and other common allergens. While we take care to reduce cross-contamination, we cannot guarantee that any dish is allergen-free.

If you have any allergies or dietary requirements, please notify a staff member before ordering. Your safety is important to us.

Right to Refuse Service

Tango Street Food reserves the right to refuse service to any customer in cases of inappropriate conduct, health or safety concerns, or if we believe our staff or other customers may be at risk.

Governing Law

These Terms & Conditions are governed by the laws of Ireland. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts.

Contact

If you have any questions about our Terms & Conditions, you can contact us at:

• 📧 Email: tangostreetfood@gmail.com

• 📞 Phone: +353 85 232 2233

• 📍 Address: Muckross Road, Dromhale, Killarney, V93 FP40, County Kerry, Ireland

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Accessibility Statement for Tango Street Food

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Tango Street Food is dedicated to ensuring that our website is accessible to all individuals, regardless of their circumstances or abilities. We are committed to aligning with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, established by the World Wide Web Consortium (W3C). These guidelines provide essential insights on enhancing web content accessibility for people with disabilities, contributing to a more user-friendly web experience for all.

Measures to Support Accessibility: To ensure accessibility, Tango Street Food has implemented the following measures:

• Accessibility is included as part of our mission statement.

• Accessibility is integrated throughout our internal policies.

• Accessibility considerations are part of our procurement practices.

• An accessibility officer and/or ombudsperson has been appointed.

• Clear accessibility goals and responsibilities have been assigned.

• Conformance Status

Tango Street Food is partially conformant with WCAG 2.1, Level AA. This means that some parts of the content may not fully conform to the accessibility standard. While we strive to meet these accessibility guidelines across our website, we acknowledge that achieving complete compliance in all areas can pose challenges, particularly with the dynamic nature of our site, which undergoes regular updates and enhancements. Therefore, some minor issues may occasionally arise.

Limitations and Alternatives: 

Despite our best efforts to ensure the accessibility of Tango Street Food, there may be some limitations. Below is a description of known limitations and potential solutions:

Uploaded images may not always have text alternatives.

Colour Contrast and Legibility: At Tango Street Food, we are committed to ensuring that our website is usable by individuals with colour vision deficiencies, such as colour blindness. We strive to design our website with high-contrast and readable fonts to improve accessibility for all users.

However, we acknowledge that despite our best efforts to avoid colourblind impairment, there may be instances where certain colours or fonts may not be fully legible for users with specific types of colour blindness. If you encounter any issues related to colour contrast or font legibility, please let us know, and we will work to resolve them.

Don't hesitate to contact us if you encounter such an issue.
If you observe any issues not listed here or encounter any accessibility barriers, please don't hesitate to contact us.

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Feedback
We genuinely value your input and encourage you to share any comments, suggestions, or concerns regarding the accessibility of our website. Your feedback is essential in guiding our ongoing efforts to improve accessibility.

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Please contact us at:

Phone: +353852322233
E-mail: tangostreetfood@gmail.com
Visitor Address: Muckross Road, Dromhale, Killarney V93FP40, County Kerry, Ireland
Postal Address: Muckross Road, Dromhale, Killarney V93FP40, County Kerry, Ireland

 

Assessment Approach: Tango Street Food assessed the accessibility of our website through a self-evaluation process.

Date: This statement was created on 9 February 2025 using the W3C Accessibility Statement Generator Tool.

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